Refund Policy for Akida Foods BD
We at Akida Foods BD strive to ensure your satisfaction with every purchase. If you encounter any issues with your order, we offer a comprehensive refund policy to address valid concerns. Please review the following conditions and reasons for returning an item:
Valid Conditions for Return:
- Delivery of Wrong Product: In the event that you receive a product different from what you ordered, we will gladly accept the return and process a refund or replacement.
- Delivery of Defective/Damaged/Rotten Product: Should you receive a product that is defective, damaged, or spoiled, we will arrange for a return and offer a refund or replacement.
- Finds Product Unusable: If upon receiving the product, you find it to be unusable due to reasons such as quality issues or other concerns, we will accept the return and provide a refund or replacement.
- Incorrect Content on Website: If the product you receive does not match the quality or quantity as described on our website, we will facilitate a return and offer a refund or replacement accordingly.
- Exceptions: Please note that refunds or replacements are not applicable for perishable products such as mangoes, eggs, vegetables, etc., or milk due to their nature.
Conditions for Return Processing:
- Returns must be initiated during the time of delivery or within 3 days of receipt of the product.
- The seal must be intact, and the quantity/volume must match the delivered item for the return/replacement policy to be valid.
- The shipping cost for returning the item will be borne by the client.
Refund Process:
- Refunds will be processed within 7 days of receiving the returned item.
- The refund will be made through the original payment method used for the purchase.
We are committed to ensuring a smooth and hassle-free experience for our customers. If you have any questions or need assistance regarding our refund policy, please don’t hesitate to contact us. Your satisfaction is our priority.
Thank you for choosing Akida Foods BD.